1. Conditions for Returns & Exchanges

  • The product must be new, unused, with original packaging, labels, and accessories intact.
  • The return request must be made within 7 days of receiving the item (based on the postmark or confirmation from the shipping provider).
  • The item must not be damaged due to external factors (e.g., misuse, user error, etc.).
  • Certain products, such as underwear, used shoes, or specially discounted items, may not be eligible for returns or exchanges (please check before purchasing).
  • Video Recording Requirement: To ensure transparency and protect customer rights, you must record a full video of the unboxing process when receiving the package. This video serves as valid proof in case of any product defects or issues.

2. Return & Exchange Process

  • Step 1: Contact us via email or customer support hotline to request a return or exchange. Provide your order details, reason for return, and the product’s condition. If returning due to a defect, include your unboxing video.
  • Step 2: We will guide you on how to return the product. You will receive a return form and detailed return instructions.
  • Step 3: Carefully package the product to prevent damage during shipping. Send it back according to our instructions.
  • Step 4: After receiving and inspecting the product, we will process your return or exchange within 3-5 business days. If eligible, you will receive a refund or an exchange for another product.

3. Reasons for Returns & Exchanges

  • Defective Product: The product is damaged due to manufacturing defects, does not match the description, or differs from the images on our website.
  • Incorrect Size: The product does not fit, and you want to exchange it for a different size.
  • Wrong Item Received: The product received does not match your order (wrong model, color, or size).
  • Dissatisfaction: If the product does not meet your expectations, you may request a return if it meets the return conditions.

4. Return & Exchange Costs

  • Free returns for defective, damaged, or incorrect items.
  • If returning due to reasons unrelated to product defects (e.g., wrong size, personal preference), you will be responsible for the return shipping costs.

5. Refund Policy

  • After the returned product is inspected and approved, a refund will be processed within 7-10 business days.
  • The refund method will be based on the original payment method used for the purchase.

6. Items Not Eligible for Returns

  • Used products or items damaged due to customer misuse.
  • Special discount items or products that have been used or tried on.
  • Items without original packaging, labels, or missing accessories (if applicable).

7. Exchange Policy

  • If you wish to exchange an item for a different model or size, we will accommodate the exchange if the item is in new condition and meets the return criteria.

8. Contact Us

For any return or exchange inquiries, please contact us at:

📧 Email: [email protected]
📞 Phone:
⏰ Business Hours: Monday – Friday, 9:00 AM – 6:00 PM