Return & Refund Policy - Cowboy Christ | Faith-Based Western Apparel & Gifts

1. Conditions for Returns & Exchanges

The product must be new, unused, with original packaging, labels, and accessories intact.
Return or exchange requests must be made within 30 days of receiving the item (based on the postmark or confirmation from the shipping provider).
The item must not be damaged due to external factors (e.g., misuse, user error, etc.).
Products not eligible for returns/exchanges include:
- Underwear and personal hygiene items.
- Used shoes or items showing signs of wear and tear.
- Final sale/clearance items or products explicitly stated as non-returnable/non-refundable at the time of purchase.
- Products that have been used or damaged by the customer.
- Items without original packaging, labels, or missing accessories (if applicable).
To assist with claims resolution (especially for defective or missing products): We highly recommend recording a full video of the unboxing process when you receive your package. This video serves as very helpful and valid proof in case of any product defects or issues upon arrival.

Step 1: Contact us via email or our customer support hotline to request a return or exchange. Please provide your order details, reason for return, and the product’s condition. If returning due to a defect, you may include your unboxing video (if available) to expedite the process.
Step 2: We’ll guide you on how to return the product. You’ll receive a return form and detailed return instructions.
Step 3: Carefully package the product to prevent damage during shipping. Send it back according to our instructions.
Step 4: After receiving and inspecting the product, we will process your return or exchange within 3-5 business days. If eligible, you’ll receive a refund or an exchange for another product.

Defective Product: The product is damaged due to manufacturing defects, doesn’t match the description, or differs from the images on our website.
Incorrect Size: The product doesn’t fit, and you’d like to exchange it for a different size.
Wrong Item Received: The product received doesn’t match your order (wrong model, color, or size).
Dissatisfaction: If the product doesn’t meet your expectations, you may request a return if it meets all return conditions and remains in new, unused condition.

Free returns/exchanges for defective, damaged, or incorrect items. We’ll cover the return shipping costs in these cases.
If returning or exchanging due to reasons unrelated to product defects (e.g., wrong size, personal preference, change of mind), you will be responsible for the return shipping costs.

Once the returned product is inspected and approved, a refund will be processed within 7-10 business days.
The refund method will be based on the original payment method used for the purchase.

If you wish to exchange an item for a different model or size, we’ll accommodate the exchange provided the item meets all return criteria (new, unused, original packaging intact, etc.).

For any return or exchange inquiries, please contact us at: